Communications Assistant (VNSMUG00958)

Background

The OSCE Special Monitoring Mission to Ukraine is looking for highly qualified, motivated and experienced Ukrainian professionals for the position of Communications Assistant with its main Office in Kyiv. The OSCE is committed to achieving a better balance of women and men within the Organization. Female candidates are therefore strongly encouraged to apply.

Initial duration of appointment is for 12 months, subject to a subsequent OSCE Permanent Council Decision to extend the mandate of the Mission.

All qualified applicants are strongly encouraged to apply online, using the OSCE online application link http://www.osce.org/employment/.

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

For more detailed information on the structure and work of the OSCE Special Monitoring Mission to Ukraine, please see https://www.osce.org/special-monitoring-mission-to-ukraine.

Tasks and Responsibilities

The incumbent will perform duties under the direct supervision of the National Communications Officer and provides a full range of Communications services to the Mission.

1. Assist in planning, implementation, operation and control of all Main Office's and Field Offices communications networks and devices in accordance with its mandate and in co-ordination with local authorities as required;
2. Support Cisco equipment; Connectivity and Firewall troubleshooting; VPN tunnels setup and troubleshooting;
3. Support of the detailed billing system for the traffic generated by internal extensions, GSM and Satellite telephones;
4. Assist with the accounts settlement procedures for the communications services. Prepares various reports on telephone costs and usage; billing for non OSCE-related (i.e. personal) communications and participate in technical surveys; perform periodic quality tests of Office's Communications Systems (Satellite, HF, VHF, landlines, etc.);
5. Responsible for the installation and functioning of the telephone landlines; handle any other issues related to the communications in the Office;
6. Responsible for ensuring good quality of services from the local telecommunications service providers and contractors;
7. First line support regarding Vehicle tracking systems;
8. Remote administration and support of corporate and BYOD smartphones/tablets;
9. Performs other duties as required. May be called to drive official vehicles.

Necessary Qualifications

• Ukrainian citizenship or holding permanent resident status in Ukraine;
• Completed secondary education supplemented by technical training in communications networks, telephone switchboards, communications systems including VHF, HF, GSM, Satellite systems;
• Minimum 4 years working experience with telecommunication equipment with a special knowledge in ISDN lines and IP telephony systems, experience of troubleshooting Cisco routers and Switches. Experience in CUCM (Cisco Unified Communications Manager) is advantage;
• CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional) certifications is a plus;
• Technical knowledge in IT areas, to include Microsoft Operation Systems and MS Office Applications;
• Holding a valid driving license;
• Professional fluency in the English, Ukrainian and Russian languages, both oral and written;
• Demonstrated ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity;
• Demonstrated gender awareness and sensitivity, as well as the ability to integrate a gender perspective into tasks and activities;
• Cultural sensitivity and judgment.

Required competencies

Core values

• Commitment: Actively contributes to achieving organizational goals
• Diversity: Respects others and values their diverse perspectives and contributions
• Integrity: Acts in a manner consistent with the Organization's core values and organizational principles
• Accountability: Takes responsibility for own action and delegated work

Core competencies

• Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
• Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
• Planning: Works towards the achievement of goals in a structured and measured manner
• Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
• Initiative-taking: Proposes and initiates new ideas, activities and projects
• Flexibility: Responds positively and effectively to changing circumstances

Managerial competencies (for positions with managerial responsibilities)

• Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
• Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
• Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities

Remuneration Package

Monthly remuneration, subject to social security deductions is 988.00 Euro/month. Social benefits will include participation in the Cigna Health Insurance scheme and the OSCE Provident Fund. Appointments are normally made at step 1 of the applicable OSCE salary scale.

How To Apply

For more details please visit the OSCE website employment section at http://www.osce.org/employment/. All qualified applicants are strongly encouraged to apply online, using the OSCE online application link.

Deadline for application: 30.10.2019

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

The OSCE is committed to diversity and inclusion within its workforce, and encourages the nomination of qualified female and male candidates from all national, religious, ethnic and social backgrounds.

The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.