Customer Support Specialist, 2nd level support

Main goal of the position: Provide second level support to customers investigating transactions and registrations in the systems.

Responsibilties:

• Handling and resolving product usage queries;
• Dealing directly with Customers by email;
• Escalating requests and unresolved issues to the appropriate team members;
• Keeping records of any interaction with Customers;
• Ensuring excellent service standards;
• Following communication procedures and policies;
• Taking part in development and improvement of internal processes and procedures.

Requirements:

• English – Upper-Intermediate, Polish would be an advantage;
• Experience in banking institutions / within a call center/ in customer service / in managing corporate customer relations will be an advantage;
• Strong analytical skills;
• Experience with CRM-systems;
• Advanced MS Office software skills;
• Knowledge of basic SQL-queries;
• Independence, ability to make decisions and solve problems;
• Strong communication skills (written and spoken) along with active listening;
• Friendly, positive, and organized person excited to help Customers;
• Flexible in terms of working hours (maximum of 40 hours per week);
• Minimum secondary education degree.

Working conditions:

• Annual performance and compensation reviews;
• Training and support during the adaptation period;
• Additional health insurance;
• Personal accountant to help you with your taxes;
• Excellent opportunities for personal and professional development;
• Experience of working in fast changing internationalenvironment;
• Flexible working schedule with remote work possibilities.