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28.09.2021

Operations Support Specialist (Aviation-related product)

RocketRoute Ltd
IT
  • Регион:Львів

It's not necessary for the new

  • Fluent English language
  • Excellent communication skills & phone manner;
  • Ability to work within a team;
  • Critical thinking, prioritization skills;
  • Computer proficiency;
  • Self-motivation, time-keeping;
  • Organizational skills, decision making;
  • Attention to details;
  • Working & communicating under pressure.
  • Willingness to work within a departmental 24/7 shift pattern;

Would be a plus:

  • Fluent knowledge of German, French or any other European language is a plus;
  • Experience of working and living abroad (Europe, USA) is beneficial as well, or general Geography background or interest (may be tested);
  • A mindset directed at preemptive problem solving, pro-active decisions.

Responsibilities

  • Answering calls placed to our support numbers.
  • Solving issues with the customer in real-time. If not possible using departmental workflows as defined, escalate and track the issue to it's ultimate resolution.
  • Answering emails to our support address, in the same manner as above.
  • Determining and proceeding with the best course of action for Trip Support schedules received. Escalating decision making when required.
  • Notifying stakeholders (Head of Ops, Founders, Sales Team, Senior Developers, Finance) when an issue represents a notable threat or opportunity to the company as a whole.

Day-to-day Activities

  • Present at a fully functioning workstation, fulfilling the responsibilities as outlined above.
  • Additionally, checking for feature and process updates daily.
  • Maintaining a personal awareness of current and upcoming Trip Support schedules.

We offer:

  • Great motivated Team;
  • Comfortable office near Lviv city center at the park area;
  • Free English Courses;
  • Trainings, seminars, conferences, certifications etc. fully or partially paid by the Company;
  • Lunch and coffee/tea provided free by the company;
  • Pizza/Sushi Day (every Thursday);
  • Corporate events and celebrations.

About us:

RocketRoute is an advanced online flight planning center. Our Team of developers makes it possible to do Flight Planning easy and straight forward for our clients all around the world. We provide services for Airlines, Operators and IFR Pilots. We are constantly growing and developing company looking for highly motivated professionals who are eager to change the world by implementing new ideas and technologies! If you are one of them join us!

Please send your CVs (in English) with the expected salary indicated.

Please be aware that by sharing your profile or CV with us all the personal data included in your CV/profile becomes available to RocketRoute for processing. To monitor and manage your personal data under General Data Protection Regulation (GDPR) please contact [адрес скрыт]. All the requests are processed within 72 hours.

We apologize in advance that sometimes we can only respond to applicants who are selected for an interview.

We appreciate if you include the following statement in your application/CV:

'I hereby give consent for my personal data included in the resume

We Offer

  • Great motivated Team.
  • Comfortable office near Lviv city center at the park area.
  • Paid vacation and sick leave.
  • Medical Insurance.
  • Flexible working hours.
  • Additional days off for special occasions.
  • Free English Courses.
  • Trainings, seminars, conferences, certifications etc. fully or partially paid by the Company.
  • Lunch and coffee/tea provided free by the Company.
  • Competitive salary opportunities.
  • Corporate events and celebrations.

How to Apply

The RocketRoute Operations Department

By filling this position we are looking for a person who is used to working in a team, yet can also perform autonomously. Everything we do, we do with passion and the same is expected from you. This position involves communication via phone and email with the customers, as well as interdepartmental cooperation.

The Operations Support Specialist role is an entry-level position. You will be a full team member, however, your assignments when working will be administratively based. You should be comfortable with this premise, and understand that other team members may be engaged in more complex tasks.

The working schedule is based around a roster. The successful applicant is required to work within a 24hr shift pattern. However, at manager’s discretion, we may choose to favour something close to ‘office hours’, as this is when the majority of the workload is. The roster is issued in advance, with patterns set as much as possible. All applicants must be able and willing to work a shift pattern.

Due to the nature of shift work, a special agreement is in place whereby over the total course of a year, the total working hours for this position are less than a ‘non-shift work’ role. This is in recognition of the impact of shift work. More details may be given at the interview.

If you share our passion for Aviation please send your CVs in English with the salary expectations indicated to  [адрес скрыт].

Please be aware that by sharing your profile or CV with us all the personal data included in your CV/profile becomes available to RocketRoute for processing. To monitor and manage your personal data under General Data Protection Regulation (GDPR) please contact [адрес скрыт]. All the requests are processed within 72 hours.

We appreciate if you include the following statement your application/CV:
“I hereby give consent for my personal data included in the resume to be processed for the purposes of recruitment under the General Data Protection Regulation”.