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26.02.2021

Technical Account Manager

Ikajo
Інтернет
  • Регион:Київ

Ikajo International owns and operates a number of dedicated payment service providers worldwide. We started in 2003 by developing technical payment platforms and over the years have expanded our global footprint.

Using a single fully integrated payment platform our local companies service local merchants at the same time providing a true global platform for our international clients. Our own payment platform and global payment solutions ensure customers around the world receive their money in a timely and cost-effective manner.

Our team is looking for a Technical Account Manager.

Requirements:

  • Previous experience in supporting complex IT products, working as a Helpdesk support;
  • Experience in writing SQL queries will be a plus;
  • Excellent communication skills;
  • Upper-Intermediate level of English;

Responsibilities:

  • Working with incoming requests (tickets, emails, chats);
  • Resolving customer's complaints;
  • Consulting new clients on existing services;
  • Handling the integration process;
  • Working with technical documentation.

We offer:

  • Interesting and extensive project in the sphere of online payments;
  • Fair remuneration;
  • Full remote for quarantine period;
  • Flexible working hours and work-life balance;
  • Modern, comfortable and cozy office.