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23 години тому - 06.05.2021

Customer Experience Manager

Boosta ltd

Адрес: Київ, Антоновича,40
Контакт: Светлана
Телефон: 380505145774

Hey you!
If you are customer-obsessed. If you love to dive deep into customers' problems/likes/priorities/points of pain. We are looking for a new member to join our great team!

We want our ideal candidate to have:

  • At least 3 years experience in the same or relevant position
  • Deep understanding of customer experience management tools and metrics
  • Experience in customer research
  • Experience in customer journey mapping
  • Strong analytical skills
  • Strong communication and negotiation skills
  • Team management experience
  • English — upper-intermediate

This will definitely highlight you among other candidates:

  • Successful experience implementing NPS management system
  • Experience working with English speaking customers, in an international environment
  • Experience in e-commerce/SaaS/digital
  • English — advanced

Responsibilities:

  • Organising and conducting all aspects of customer research activities:
  • Customer Development CusDev, surveys, interviews, feedbacks
  • Customer Journey Mapping
  • All aspects of Customer Experience analysis Reporting as Voice of the Customer to Product managers and other stakeholders
  • Customer Experience KPIs management: NPS, CSAT, etc.
  • Initiating and conducting cross-functional projects to improve the Customer Experience

Why you’ll want to become a part of Boosta:

  • You will become a part of a team of young professionals ready to share their knowledge and expertise
  • The project is interesting and dynamically developing on a daily basis
  • We offer flexible working hours because we believe in a perfect work-life balance
  • Boosta supports your professional development, thus, is ready to compensate for different trainings, conferences, conducts English and speaking classes on a regular basis
  • We offer outstanding corporate parties, regular team buildings, sports events, and much more see our Instagram @boosta.co for evidence
  • You’ll get 18 vacation workdays, 5 days off, 5 sick leaves per year
  • 5-minute walk from Olympiiska metro station to the office, great Olympic Stadium view from the window, doesn’t that sound nice?
  • And of course, you’ll get a competitive reward in Boosta

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