Technical Support Representative (English-speaking)

At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. 

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don’t study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we’re the backbone of the economy.

Nextiva is a trailblazer in the Voice over IP VoIP and Unified Communications as a Service UCaaS industries.

Help us redefine the future of business communications. Apply today!

Currently, we are hiring Technical Support Representatives 

Rocket your career with Nextiva!

Main Responsibilities:

• Solve customers' general problems, questions ;
• Assist new customers with initial set up of their phone system accounts;
• Accurately answer a variety of technical questions about Nextiva's services;
• Notate tickets thoroughly and properly in Nextiva's CRM.

Position Requirements:

• Bachelor's degree (students are considered);
• Advanced English (both written and oral);
• Technical savvy
• Ability to work night shifts Mon-Fri (the shift may start from 5 till 7 pm and end from 1 till 4 am, shift duration is c. 8 hours);
• Ability to work remote if requested 
• Excellent multi-tasking and communication skills;

Will be a great plus:

• Technical background
• 1+ years of prior experience in Customer Support or related fields
• Experience with CRM or business phone systems;
• Understanding of VoIP technology, TCP/IP;

We Offer:

• Great opportunity to work and build a career in international environment
• Highly Competitive salary;
• Health and life insurance upon probation;
• Transport allowance (for night hours after 10 pm);
• Career growth and development opportunities;
• Continuous internal training programs;
• Friendly atmosphere and professional team.

Send your CV now and join our amazing team!