CUSTOMER SERVICE DESK OFFICER

CUSTOMER SERVICE DESK OFFICER 

Based in Mariupol

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.

The ICRC is mandated to work in countries affected by armed conflict or other situations of violence. The ICRC is present in over 80 countries and has some 19,000 field staff.

In 2014, the ICRC expanded its presence to Ukraine. There are more than 600 ICRC staff working in Kyiv, Sloviansk, Severodonetsk, Mariupol, Donetsk, Luhansk and Odesa.

ICRC is Equal Opportunity Employer giving highest priority to staff safety and security.

For more information, visit website: http://www.icrc.org/

AIM OF THE POSITION

Customer Service Desk Officer 1 (in the OSCAR system environment) ensures that requests are handled efficiently and effectively to meet needs in the field. S/he also makes information about potential or firm orders available to other logistics staff and those requesting services.

CORE RESPONSIBILITIES

• Processes requisition orders according to the ICRC’s logistics and financial procedures.
• Ensures that the priorities set and followed by the Logistician.
• Keeps those requesting services regularly informed about progress on their requests.
• Records and files documents pertaining to the ordering process; registers and transmits claims and remarks from those requesting services.
• Updates logistics dashboards and provides statistics.
• Contributes to supply-chain support for an assigned geographical area or specific group of products.
• May act as a Statistician.

POSITION REQUIREMENTS

Education and Professional qualifications

• 2-3 years previous experience in administration or within a supply-chain or logistics department.
•  Good knowledge of the supply chain.
• Technical degree in logistics, administration or equivalent.
• Good command of spoken and written English and the local working language.
• Computer literacy; good knowledge of Microsoft Office.
• Knowledge of enterprise resource planning software an asset.
• Good knowledge of the geographically assigned environment.

Personal Competencies

• Genuine interest to work in humanitarian aid field;
• Capacity to adhere to ICRC procedures;
• Rigorous and methodical person;
• Accurate and honest;
• Good negotiation skills;
• Good communication skills.

HOW TO APPLY

Please submit your CV in English along with your motivation letter and salary expectations by 04.03.2021

Only candidates meeting the above-mentioned criteria will be considered and contacted for tests and/or interview. No queries by phone please.