Customer Care Team Lead(French/English languages)

Requirements:

• Upper-Intermediate in written and spoken French.
• Have experience working in a global team.
• A people manager with 2-3 years’ experience leading a customer-facing team in tech.
• A manager who thrives in dynamic, fast-paced work environments and can handle both the day-to-day and big picture.
• Motivated, independent and exceptional at project management and organization.
• A manager that can provide constructive feedback and respond to it just as well.
• Data-oriented and are passionate about technology’s ability to improve people's lives.
• A manager with excellent communication skills and emotional intelligence has helped you build and maintain positive relationships with customers and collaborate comfortably with colleagues at various levels.
• Methodological and detail-oriented, and have a record of leading a team in that spirit.

Responsibilities:

• Management and development support teams and overall coordination of service delivery performance, ensuring a high level of customer service
• Create and maintain an inspiring team environment with an open communication culture
• Support day-to-day operations and driving internal support projects and initiatives
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provides coaching

We will be glad to welcome you to our team.
Please note that only resumes in English will be considered.