Customer Support Manager

Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both cutting-edge math 'under the hood' and for deep expertise in the pricing domain. We are now looking for a Customer Support Manager to change the way we support the customers' everyday needs.

What you will do:

• Manage incoming customer inquiries
• Troubleshoot and resolve customer issues within defined SLAs
• Seek for the best solution to address customer needs
• Provide forehanded interactions between customers and different departments at Competera
• Operate with Jira Service Desk, Intercom, Jenkins
• Educate customers about Competera product
• Support the Knowledge Base

Starter-kit needed to join the board:

• 1 + year of Customer Service experience
• Advanced English and native or bilingual Ukrainian/Russian (written and spoken) proficiency is a must
• Conflict management skills and maintain a professional composure
• Strong desire to be part of a team achieving personal and company goals
• Readiness to shift schedule (no night shifts)

Pleasant extras:

• Experience with Jira, Intercom, Jenkins
• Basic SQL knowledge

You're gonna love it, and here's why:

• Meaningful work in an agile team, followed by continuous feedback
• Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee
• Working hours that adapt to your biorhythm + remote workdays
• Fair payout with regular performance-based reviews
• Pet-friendly office in a 10-minute walk from Lukyanivska subway station
• Paid vacation & sick leaves (20 business days each) + 15 days off
• Paid balanced lunches and a kitchen fully-stocked with fruits & snacks
• Corporate and sports events: we climb mountains, run marathons and simply have fun :)

Let's price the world together!