Customer Service Consultant

ISM Ukraine is the Ukrainian R&D of the Dutch company ISM eGroup founded in 1992. We develop solutions in the areas of e-commerce for customers from Europe and the US and work in the field of e-learning.

We are looking for Customer Service Consultant  for one of our company. 

Sana Commerce (https://www.sana-commerce.com/) has their headquarters in Rotterdam, The Netherlands and has been successfully selling e-commerce software since 2008.

As Customer Service Consultant, you are an expert of the Sana product.

In this role, you will grow along as our company is growing.

Your tasks:

As Customer Service Consultant, you are in daily contact with our customers to give them the best support and service. You work with big customers in the B2B industry. You are the face of Sana Commerce in the EMEA market, which gives you a lot of responsibility to maintain relationships!

In short, your responsibilities are:

•   First point of contact for our customers.
•   Pro-actively think along with the customer to resolve their questions quickly.
•   Solve issues in the web shops.
•   Handle customer questions via a ticket system within the agreed time frame.
•   Compliance with the Service Level Agreement.
•   Focus on customer satisfaction.

You are our candidate if you have:

•   Curiosity to learn everything there is to know about our web shops, so you can understand how you can help customers reach their full online potential.
•   Experience. You have experience interacting with customers.
•   Customers service skills.
•   Great organizational skills. Superior project and time management skills, you have excellent attention to detail.
•   Technical affinity. You have affinity with tech products are interested to learn everything there is to know about our software solution!
•   Communicative skills. You speak and write fluently in English. You are great in understanding customer needs and know how to look for the 'question behind the question'.

We offer:

•   Growth. As our company is growing, you will get more responsibilities over time. By having e-learning training, training on the job and visits to the development centers, you learn everything there is to know about e-commerce!
•   Dynamic market. E-commerce is happening. Right now! You work in a fast-paced and dynamic market, where there is a lot to win!
•   Ambitious team. Together with the EMEA team you work hard to reach our ambitious goals.
•   International work environment. You will work from the office in Zhytomyr. You will have regular contacts with colleagues in Rotterdam and Sri Lanka.

Are you our ambitious Customer Service Consultant?

Apply now!