Customer care Advisor (Latvian, Lithuanian, Estonian lang)

If you are technically oriented, would like to work in the international company and can't leave without daily usage one of the following languages: Estonian, Latvian, Lithuanian it is high time to send us your CVs. We think exactly you will be the lucky one who officially obtains the required position in our friendly Lviv office. NB: One of the largest electronics companies in the world is searching for Customer Support Agents to assist users with technical problems via phone and emails. Main responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. Daily Responsibilities In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email. Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions. Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems. Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position. Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered. 

Requirements 

Supports one of the languages described. 

Sufficient understanding of the English language to follow training. 

A strong technical affinity. 

Knowledge of network architecture would be beneficial. 

A good understanding of the MS Office environment is essential. Good telephone etiquette. Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment would be good. 

Employee benefits Friendly atmosphere and great organizational culture; 

Official employment from day one; 

Paid Holidays: 28 days; Office hours: Mon-Friday(9am-6 pm); Basic Salary + KPI bonuses; Trainings and uptrainings; Relocation package help; Happy Friday Treats and Corporate Events; Exiting experience with one of the leading electronic company. A brief description of the company Making business more human for the world's most exciting brands. We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers' hearts and minds. Webhelp is committed to making business more human. It's through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world's most exciting companies. Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services. Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work. Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients. By choosing Webhelp they access the passion and experience of 50,000 game-changers from more than 140 locations in 36 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners' business. Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line. Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position. Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019. More information can be found at www.webhelp.com