Customer Support Consultant (Italian)

Interested in Software, Hardware and SaaS products?

Join our SupportYourApp team as a Customer Support Consultant and provide high-level quality support for famous IT-companies from all over the world.

Must-have skill-set:

• Fluent Italian & English (B1-B2)
• Desire to learn, research, and develop
• Customer-oriented and responsible attitude

Will be a great plus:

• Experience with CRM systems
• Technical background
• Experience with native speakers
• International exchange programs participation
• Customer service skills and experience

What you will do:

• Resolving basic to complex support issues for customer inquiries received via emails and calls
• Becoming a product expert and providing documentation updates to our knowledge base
• Ensuring customers' satisfaction
• Communicating with developers from various IT-companies

We Offer:

• Fixed schedule (Monday-Friday: 9am — 5pm Kyiv time)
• Competitive compensation in USD (Financial and professional growth)
• Paid intensive training and trial period
• Great management with no bureaucracy
• Good bonuses for referring friends (referral program)
• SupportYourApp Medical Policy
• Fully remote position

The cherry on top is you'll get an IT business and support skill set second to none.

Who are we?

We are SupportYourApp, leading customer support outsourcing company. We work with 30+ countries and provide BPO solutions to different IT companies, speaking 40+ languages. There are amazing startups as well as leaders of the IT industry among our clients.

Grab your chance to join them, and send us your CV in English pointing out your outstanding skills.