Tier 2 Tech Support Consultant

Passionate about the latest trends in Tech and solving advanced issues? 

What if you had a chance to be a part of the world's leading Hardware, Software of SaaS solutions team? Imagine team-mates who speak 18 languages and have the most diverse professional and cultural backgrounds. 

Join our SupportYourApp team as a Tier 2 Tech Support Consultant, get the most agile digitalized training and emerge deeply into technical, and business knowledge of a product to provide a seamless experience for users all over the globe

Ideally you possess a go-getter mindset, an experience of analyzing complex issues, and you take pride in following the issue through until you're sure it's resolved, you want to grow technically, and are not afraid of difficult tasks. 

Sounds like a challenge on par to your skills and experience? Let's see what it takes. 

What You Will Do: 

• Handle support requests via phone and email
• Install system software like IBM WebSphere, Apache Tomcat, etc
• Deploy software patches on staging and production servers
• Monitor system performance - CPU, memory usage
• Monitor integrations with other systems - error logs, etc
• Handle customer incidents - troubleshoot using the application, logs and re-produce the problem
• Resolve training and configuration issues
• Write support documentation, recording videos and tutorials, creating presentations, and any other self-service materials 
• Provide weekly reports on issue list (status, SLA compliance, etc)

Requirements:

• fluent English (B2-C1+)
• min 1 year experience as Customer Support 
• analytical mindset 
• desire to dig deep into the issue until it's solved
• SQL knowledge (to be able to retrieve/configure the database values)
• experience with web apps and Java (1+ years)
• able to learn a tech product quickly and implement the best customer support strategies for customer success

Will be a plus:

• experience as Tier 2 Customer Support 

We offer you:

• Fixed Hours (Mon - Fri 7:00-16:00)
• State-of-the-art offices
  (feel it! https://jobs.dou.ua/companies/supportyourapp/photos/) It is considered to be the best workspace in June 2019, according to "The Village".
• Competitive compensation in USD
  
• Financial and professional growth
• Paid intensive training and trial period
• Great management with no bureaucracy
• Good bonuses for referring friends (referral program)
• SupportYourApp Medical Policy
• Coffee, tea, candy, season fruit, and vegetables
  
• Various sports and team-building events; part-compensation for SportLife membership
  
  
• Corporate Library
• Occasional business trips

Who we are?

SupportYourApp is a leading customer support outsourcing company. We work with 25 countries and provide support in 18 languages. There are amazing startups as well as leaders of IT industry among our clients.

Grab your chance to join them, and send us your CV in English pointing out your outstanding skills!

We're waiting for YOU :)