Customer Support Manager (night shifts)

Weblium is a SaaS site-builder powered by TemplateMonster, a world leader in creating site templates (19 years in the market).

We launched in 2019 and immediately became a Product of the Day and a Product of the Week on ProductHunt.

Currently, we are looking for a Customer Support Specialist to join our team of 24/7 support and contribute to the top-class service for current and prospective users. You will be the first point of contact for anyone who enters the platform and seeks assistance in creating a website.

Responsibilities:

• Support users on their way to creating a website — via chat and email.

• Offer help proactively and upsell services.

• Provide technical assistance with connecting domains, setting up an online store, etc., and troubleshoot any issues that may occur along the way.

• Report bugs to the development team and take ownership of their resolution.

• Write Help Center articles. 

Requirements:

• English — advanced/fluent. You should be able to communicate in English in real-time without delays.

• Good Russian and Ukrainian (written and spoken).

• Excellent communication skills: the ability to listen, understand and clarify users’ needs plus work with dissatisfied customers.

• Ability to make split-second decisions independently based on company policies and guidelines.

• Multi-tasking: you may be handling multiple chats simultaneously and will need to process each of them with equal dedication.

Why Weblium:

1. We are a SaaS product meaning that you can focus on the website creation domain and get a deep understanding of the underlying processes. This is often not possible in outsource/ outstaff companies.
2. You can contribute to the product growth on multiple levels and grow with it. With us, you are not stuck in a single role, there’s plenty of ways to bring your talent to light.
3. We are a team of professionals ready to mentor, assist and share knowledge.
4. Weblium is a young and modern project with little to no bureaucracy.
5. A great future is lying ahead of us. Everyone wishes they had a chance to start with Airbnb or Uber. With us, you have such an opportunity.

What we offer:

• Remote work.

• Night shifts (10 pm-6 am) around the week and morning/day shifts during the weekend. Total 4-5 shifts per week.

• Growth opportunity and collaboration with other departments.

• Flexible schedule to make it suitable for students.

If you find yourself a perfect fit for this position, send us your CV. You may be asked to complete a test task afterward. Good luck!