Client Response Consultant

NielsenIQ Client Delivery is a team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. 

The Client Response Consultant is responsible for executing client support related activities including the delivery of reporting to our clients and / or client focused data support. Focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.

Responsibilities:

• Support day to day contacts with different clients

• Build effective relationships with client representatives 

• Own reporting, including report maintenance, business issue analysis and solution integration

• Provide training to clients on Nielsen tools and solutions

• Trouble-shoot and resolve client inquiries related to databases, software, Nielsen methodology and other key aspects that impact client deliverables

• Continue to broaden knowledge of client business issues and needs, Nielsen services and broader industry

• Liaise with other teams as necessary (eg operations, off-shore partners, technology and data science) to solve client business questions and inquiries

• Work closely with different Analytic Consulting teams, Operations and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes

Requirements:

• 1-2 years of FMCG industry experience or customer service experience

• Ability to develop relationships internally and at the client organization

• Strong problem solving skills

• Time management skills and prioritization ability

• Storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction 

• Able to coach and support junior team members

• University degree in Economics, Marketing or other related fields

• Excellent knowledge of MS Office and applications

• English - at least Intermediate level

We offer:

• Interesting work in a dynamic company

• Gaining knowledge of FMCG industry and trends

• Opportunity for career and professional growth within a large multinational company

• Paid annual vacation 30 days

• Medical insurance

• Friendly community of professionals