The technical support (implementation manager) is responsible for the technical boarding of merchants to payment platform and for providing technical support to existing merchants. He or she coordinates the integration of merchants into Processing Platform (APIs connectivity). The implementation manager configures front and Back office systems to ensure merchants have access to selected products and services. The implementation manager has broad e-payment and service knowledge.
The Implementation Manager role requires solid communication and organizational skills. The implementation manager works together with partners from numerous internal departments (Sales, Product Management, IT etc.) to ensure merchant requirements are fulfilled.
During the technical integration, the implementation manager must be able to understand the merchant-specific needs and business model, advise them on best practices and translate the merchant's requirements into the correct technical setup. The maintenance of existing accounts involves consultancy on various integration/processing matters, as well as troubleshooting of operational issues.
Integration of new merchants/ new accounts for existing merchants
Technical support for existing merchant accounts
Work together with various internal stakeholders to resolve merchant enquiries
Strong intellectual capabilities: capable to absorb large amount of information
Commercial mind set: able to relate project delivery to revenue targets
Relevant technical capabilities
Understandingof Software Development LC, Software Testing LC, Defect LC
Experience in testing web-based applications
Excellent reporting, verbal and presentation skills.
Precision and strong analytical skills
Experience in managing customer relations (internal/external)
English - Intermediate level
Excellent communication skills
Affinity with e-commerce / payment industry
Previous experience in the ecommerce payment industry is preferred