Incident Manager / Data Analyst

Playtika is looking for an Incident Manager / Data Analyst to join our team on a full-time basis.

Responsibilities:

• Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
• Manage queue of incoming inquiries, determine prioritization, and address appropriately
• Respond to assigned questions, problems and concerns and adheres to SLA
• Document resolutions for future reference

Requirements:

• Bachelor’s degree in Computer Since, or relevant engineering/science fields
• 2+ years of experience in L2, L3 support, BA or BI
• English level starting from “High intermediate”
• Experience with writing SQL queries and MS Excel formulas

Soft skills:

• Highly developed troubleshooting skills
• Problem solving ability
• Creativity to "think-outside-the-box"
• Stress resistance ability
• Ability to stay calm, work fast and efficient under stress
• Ability to think strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs
• Excellent communication skills, ability to deliver information in a clear and correct manner to both business and technical audiences
• Strong relationship building skills, can positively influence the actions of others and works as a team player
• Excellent attention to details

We offer all our employees:

• Competitive salary, performance-based bonuses, and flexible working hours
• Social package, including gym membership compensation, medical insurance with dental coverage
• Training programs, certifications, conferences including international events
• Annual salary review
• 20 working days paid vacation and sick leave
• Corporate celebrations, team buildings, and fun activities
• Free meals twice a day, refreshments
• Technical library with option to order books
• Coaching and reviews to support your career development
• Help and support for candidates from other cities
• Possibility to attend local and international professional training and conferences at the company's expense
• Amazing and huge corporate events like this one here
• Working for one of the top social gaming companies in the world
• By the way, you can feel us on Facebook, LinkedIn, Instagram, and Twitter