Customer Service Specialist

Our client is an international production company, looking for Customer Service Specialist, Kharkov.

Key duties:

• Contracting;
• Order processing;
• Non conformities handling (return, replacement, compensation);
• Price handling;
• New product managing.  Coordination of new project development with Customers and inside
• Tool project processing (checking tooling POs, cross-check receiving correctness , projects closing in ERP system);
• Reporting;
• Forecast analysis;
• Response to Customer requests (urgent, new products, forecasts, feasibility check)
• Receivables tracking & follow up;
• Troubleshooting (obsoletes, product issues, compensation,  storage, docs)
• Order production follow up (internal tests, RAMs request);
• Shipments coordination;
• Visiting Customer/Arrange Customers visit;
• Intercompany sales handling (issues, contracting, payment);
• Processing of RAMs' requests (e.g. obsolete materials, statistics, board inventory, tests, short-term and long-term forecasts, etc.);
• Clear understanding of cost drivers and leakage management (ie: rush freight, breaking charges).

Requirements:

• Higher education
• Appropriate professional experience 1 to 2 years in a Customer Service;
•  English -  intermediate;
• PC-knowledge: MS Office (Excel advanced user); ERP  would be preferable;
• Team working result oriented interaction with local and foreign colleagues.
• Strong analytical (nice to have)
• Strong communication skills and team work-ability
• Strong stressful skills

Company offers:

• Сompetitive salary
• Medical insurance
• Friendly working environment;
• Initial training and ongoing coaching to master all required skills to succeed in the role;
• Challenging projects in an international environment.