VoIP agent

Financial institution providing customer support, billing, payment solutions services for clients across the globe is looking for VoIP agent

Requirements

- 1+ year VoIP agent experience

- PBX knowledge (asterisk 1 place other systems also are ok)

- Excel formulas knowledge is a must

-Ability to learn complex technical information quickly

-Excellent written and oral communications skills

-Upper-intermediate English

Main responsibilities:

-Provide problem resolution via the telephone or chat

-Escalate problem to technical group

- ASR/ACD system reports

- Daily requests regarding the user's issues in PBX, CRM, Zoiper, etc.

- VOIP financial reports

- Follow-Up with customer to verify final resolution

We offer

-Comfortable office near m.st. Contractova pl.

-Flexible working hours

-Competitive salary: every six months + 5%

-Coffee, tea, cookies and yummy in the kitchen;

-24 calendar days of paid vacation;

-Positive company culture

If you are interested in applying for the position, please send your cv and we will call you back for discussing all the details.

Contact person: Olga
https://www.linkedin.com/in/olga-titova-26a672a7/