Customer Care Representative

Wentrum is searching for a Customer Care Representative.

Do you know who we are?

Wentrum - a company that provides assistance for students during all steps of their education.

• 10 years experience mostly on USA, UK markets;
• 10 000+ partners around the world;
• >300 orders daily.

Here are the main arguments why you should apply to the vacancy:

• Office in the center (Olimpiiska);
• Communication with native speakers on a daily basis;
• Free training sessions and English classes with a native speaker and Ukrainian teacher as well (more than 100 hours of lessons with a native speaker every year);
• Paid training period after probation;
• Ability to choose the working schedule that suits you best (morning 7:00- 15:00; day 15:00-22:00; night- 22:00- 7:00);
• Competitive and timely salary + up to 25% KPI;
• Ability to raise your fix by achieving different levels of proficiency;
• Additional bonuses for cross-sells and up-sells;
• Career growth;
• FREE corporate courses (in-house/ online) and grants for external learning;
• Bonuses for referring friends;
• Team buildings and corporate parties;
• Medical insurance;
• Official employment;
• Various activities in the office (more than 30 events per year);
• 24 paid vacation days per year (after 6 months of work);
• Corporate library;
• Free tea/coffee and cookies;
• Massage in the office

Could your previous workplace offer such opportunities? ;)

Now it's time to get acquainted with your future tasks:

• Maintaining a positive, empathetic and professional attitude towards customers, colleagues and partners;
• Communicating with customers and partners through different channels of communication;
• Providing partners with assistance related to orders;
• Promptly process orders, applications and resolve clients' requests;
• Providing feedback on the efficiency of the customer service processes;
• Ensure customer satisfaction and provide professional customer support;
• No cold calling.

What is needed to become a part of our team:

• Fluent English (B2 or higher is required);
• Business communication skills;
• Strong desire to work and constantly develop your skills and knowledge;
• Ability to learn fast;
• Basic knowledge of MS Office;
• Being a team player;
• Experience in customer support and communication with native speakers will be a plus.

If this is all about you, then send your CV and be ready to receive an invitation to an interview :)

In the meantime, while you are thinking of submitting a CV or not, check out one of our winter corporate videos in Egypt that can influence your decision: https://www.youtube.com/watch?v=y7mPwEo3C5k

Are you still hesitating? Visit our website: https://wentrum.com/en/, check out our social media channels: https://www.facebook.com/Wentrumcompany/, https://www.instagram.com/thebestbackup/