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IT Help Desk Specialist/Support Engineer

Helix Global LLC
  • Регион:Київ

Helix Global LLC is a new fast-growing Ukrainian IT product company with foreign investments.

We provide products that help businesses in driving acquiring, converting, retaining, and strengthening the relationships with its B2B customers.

Our services are Business Process Ecosystem, Omni Channel Marketing, Business Intelligence Consultation.

We are  looking for IT Help Desk Manager in our IT Team.

Your responsibilities will cover the following topics

  • Be leading and managing all the IT department globally, with a large percentage of hands-on work
  • Design, implement and maintain IT  services, devices and lead global projects
  • Monitor internal network and security devices
  • Analyzes complex business needs presented by the user community and recommends technical solutions
  • Manage company’s data center
  • Creating, maintaining, and enforcing standards/procedures for technical solutions
  • Maintain an ISO, GDPR compliant IT infrastructure, including policies, processes, and regular audits
  • Act as the company’s help desk function
  • Maintains company equipment and vendor contracts


  • Minimum 5 years hands on experience as a sysadmin in a IT company
  • Help desk support to local and remote users
  • Experience with enterprise systems (G Suite, MS office 365)
  • Vast experience in MS OS (AD, WSUS, DC, win servers, win 10)
  • Deep technical knowledge in virtualisation (VMware preferred) 
  • Windows and Linux servers
  • Servers and pc Hardware and Software 
  • Networking technology and infrastructure (switches & firewall)
  • VPN
  • Backup and restore solutions (Veeam)
  • Storage systems
  • Monitoring and security tools
  • Cloud solutions (AWS, GCP) - Advantage
  • Fluent English is a must

Skills for success  

  • Exceptional analytical, conceptual and problem-solving abilities

  • Pro-activity with good initiative and communication skills

  • Ready to take on responsibility

We offer

  • Spacious and cozy office located in Kiev, Podil region - BC ILLINSKY (in a 5 minutes’ walk from Kontraktova ploshcha metro station)

  • Competitive Salary depending on experience and skills

  • Paid 24 calendar days of vacation and 5-days' sick leave

  • Social package - medical insurance, gym compensation, lunches, fruits, snacks

  • Flexible work hours (from - 8,9,10 am till - 5,6,7 pm)

  • Democratic culture, ambitious goals, best workflow practices

  • Opportunity for your professional and career growth in interesting projects

  • Сomfortable and productive working environment

  • Specialized trainings, English classes (certified English teachers)

  • Corporate events and entertainment

Here is our website for more information about us https://www.helixglobal.net//, which has been currently updating (we expect to complete by the end of Q3 2021).

Here is a contacts of Recruiter and HR People Partner - Alesya (Viber, Whatsapp, Telegram  +380985798828). Please, don’t hesitate to let her know if you have any questions about the company, vacancy and your wish to join us.

We provide opportunities to our employees for career growth and professional development together with the company growth.

Join our growing team!