Customer Support Manager

We are a Indo-American Ecommerce Startup, with a team of 18 professionals based out of USA, India, Ukraine and Thailand with our HQ in Atlanta,GA and satellite offices in Delhi, India & Kiev, Ukraine.

We are looking for experiensed customer support manager.

About us:  we are an XBIZ award winner, is India’s favorite adult store for 7 years now, showcasing over 120 brands and over 2000 unique products on its beautiful website. With over 500,000 orders delivered in India and over 6000 in the Middle East, 15,000+ positive reviews online, over 250,000 fans and followers on its social media channels it is also the most talked about Adult Brand featured in over 120 media articles and features including Maxim, Yourstory, TechInAsia, Yahoo, Times of India, Economic Times, Zee News, Star TV, XBIZ, EAN, Entrepreneur, VICE and many many more. 

The basic requirements are 2-4 years Customer Service Manager experience, and be a RESPONSIBLE, ORGANIZED and ETHICAL person. If you have E-commerce experience, that is great. Will need to be internet and computer savvy.

Your role will include being the first point of contact with customers, to review, resolve and respond to their queries via emails, chat and phone. Through the process you will assist with sales and upsell, delivering excellent support and seeking customer feedback. Additional responsibilities will include order management, shipping coordination and payment management. Your role and responsibility would be:

1. Pre-Sales Customer Service: Assisting with products, policies and process inquiries via LiveChat, Email, Phone Support
2. Sales Support: Assisting with placing order or payment processing assistance if requested
3. Post Sales Support: Assisting with order status, communicating for delays, answering any warranty or return related questions, and asking for feedback/testimonial on customers experience.

Work Location: WORK FROM HOME (Ukraine)

Hours: M-F: 9.00am-18.00pm UA time & Saturday 4 hours (flexible)

Pay: $800-$1200 based on your experience/knowledge

Starting Date: Immediately

Training: Unpaid & Mandatory training of 10hrs provided before GO LIVE.

To Apply: Please apply here: https://besharam.wufoo.com/forms/besharam-new-team-mate-application/