Help Desk Specialist

Philip Morris Ukraine on behalf of its Partner invites for cooperation Help Desk Specialist in Kyiv.

MAIN ACCOUNTABILITIES:

To provide 2nd line of IT Support to employees.

To assist in analyzing and defining technical needs and participate in maintenance and support of IS solutions and services.

REQUIREMENTS:

• High communication skills, accuracy and diligence
• Ability to learn quickly
• Basic knowledge of Windows 10 (installation and administration)
• Basic knowledge of Microsoft's line of office products (installation and use)
• Basic knowledge in the field of installation, configuration and use of computer equipment, as well as various peripheral equipment (printer, scanner, etc.)
• Basic knowledge and ability to work with Apple technology - iPhone, iPad, MacBook, etc.
• Basic knowledge of the ITIL methodology
• Fluent spoken and written Russian and Ukrainian
• Intermediate spoken and written English