IT helpdesk Manager

About Us:

We are Business Process Global Company, we provide product that help businesses in driving acquiring, converting, retaining, and strengthen the relationships with customer.

Our Product provides End-to-End services that are cost-effective and aligned with business objectives. With our expertise we can understand and build any customized solution that appropriate for business.

Responsibilities:

• Act as the company’s help desk function local and remote users

• Manage and Maintains Backup and restore solutions 

• Monitoring and security tools

• Maintains company cloud solutions (AWS, GCP) 

• Manage company’s data center

• Maintains company equipment and vendor contracts

• Monitor internal network and security devices.

• Maintains company equipment and vendor contracts

Requirements

• At least 5 years of working experience in a global company

• Experience with enterprise systems (G Suite, MS office 365)

• Vast experience in MS OS (AD, WSUS, DC, win servers, win 10)

• Deep technical knowledge in virtualization (VMware preferred) 

• Windows and Linux servers

• Servers and pc Hardware and Software , VPN

• Networking  technology and infrastructure (switches & firewall) 

• Good English, both verbal and written

• You have proven experience with Cisco network switches and routers

• You have proven experience in compliance management of IT environments