L1 Team Lead/ Service Desk Team Lead

Requirements:

* 1-2 year experience on the same position or experience of lead of technical support
* Experience of team building, motivation, KPI’s
* Knowledge of software development Life Cycle (Cloud and Services)
* Experience of Monitoring system (Grafana, Zabbix, Prometheus)
* Troubleshooting or analysis of problems/prod incidents (Kibana)
* Fluency with Atlassian SCM Suite (Confluence/JIRA)
* Excellent communication skills (both written and verbal) — must
* Ability to handle multiple tasks and prioritize
* Analytical and problem solving skills
* Intermediate level of English and higher

We offer:

• Join a large international company that provides possibilities for professional and personal growth
• Involve into challenging, large-scale projects which have an impact for our customers
• Knowledge sharing in our Group wide IT community including 14 Raiffeisen Banks
• Flexible working schedule, 28 days of paid vacation, official employment, attractive social package, distant work possibilities
• Competitive salary

Responsibilities:

* Manage and build L1 team;
* Following and managing incidents and problems (Incident management)
* Providing deep technical analysis and resolution of application problems
* Proactive monitoring
* Following RCA procedure
* Creating support production documentations
* Improving and optimizing Incident management process
* Reporting