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L1 Team Lead/ Service Desk Team Lead

Райффайзен Банк Аваль


    * 1-2 year experience on the same position or experience of lead of technical support
    * Experience of team building, motivation, KPI’s
    * Knowledge of software development Life Cycle (Cloud and Services)
    * Experience of Monitoring system (Grafana, Zabbix, Prometheus)
    * Troubleshooting or analysis of problems/prod incidents (Kibana)
    * Fluency with Atlassian SCM Suite (Confluence/JIRA)
    * Excellent communication skills (both written and verbal) — must
    * Ability to handle multiple tasks and prioritize
    * Analytical and problem solving skills
    * Intermediate level of English and higher

    We offer:

    • Join a large international company that provides possibilities for professional and personal growth
    • Involve into challenging, large-scale projects which have an impact for our customers
    • Knowledge sharing in our Group wide IT community including 14 Raiffeisen Banks
    • Flexible working schedule, 28 days of paid vacation, official employment, attractive social package, distant work possibilities
    • Competitive salary


    * Manage and build L1 team;
    * Following and managing incidents and problems (Incident management)
    * Providing deep technical analysis and resolution of application problems
    * Proactive monitoring
    * Following RCA procedure
    * Creating support production documentations
    * Improving and optimizing Incident management process
    * Reporting