Customer Support Specialist (remote, Day & Evening shifts)

We are looking for a Customer Support Specialist who is great at problem-solving, while maintaining a human approach to customer support.

The projects we work on are the world’s #1 mobile and web products in the Health & Fitness and Edutainment categories.

Your responsibilities:

• Handle customers’ product-related questions or technical issues via email and online chats
• Provide feedback on App Store and Google Play 
• Guide customers through the products’ features, providing effective solutions based on their requests and needs
• Report on technical issues and share user feedback with other teams (product team, QA, marketing team) 
• Conduct customer interviews
• Update the customer support knowledge base

 Your professional qualities:

• Fluent written and spoken English
• Ability to tailor communication tone and strategy to specific situations
• Understanding of bug and feature request tracking & reporting procedures

Would be a plus:

• Fluent in a 2nd language 
• Experience with Zendesk, Intercom, Jira, or other customer service software
• Experience in a similar position 

We’re a perfect match if you are:

• Attentive to details
• Tech-savvy
• Used to working in a fast-paced environment

Available shift options: 

       Day shifts: 

• Wed - Sun, 09:00 - 17:00;
  Wed - Sun, 14:00 - 22:00
• Mon - Fri, 14:00 - 22:00
  
  Evening shifts: 
  
  
• Mon-Fri, 17:00 - 01:00 
• Sat - Wed, 17:00 - 01:00
• Wed - Sun, 17:00 - 01:00

What we offer:

• 100% remote work: work from anywhere, so you don’t have to spend time on a long commute
• Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
• Personal and professional development: you’ll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth. 
• Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
• Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).  
• Competitive compensation