Працював в 5 компаніях 28 років 1 місяць
IT, Промисловість та Виробництво, Торгівля роздрібна / Retail, Інше
Business Intelligence Analyst
Club Ready, iKizmet
IT
1 рік 3 місяці
07.2021 - 10.2022
Developed dashboards for analyzing the performance of fitness studios and studios' network: studio/studio, studio/network, studio/industry, network/industry. Google Data Studio, Amazon QuickSight
Division Managing Director
EKOTON Industrial Group, ESMIL, the UK
Промисловість та Виробництво
1 рік 2 місяці
08.2019 - 10.2020
Developed divisional budget and implemented divisional development plan due to HR Management, Marketing and Sales Management, Project Management, Financial Management, Operational Management, Process Management, Assets and Intangible Assets Management, Risk management
Implemented CRM and Project Management software
Business Administration Consultant
OLKO, Ukraine
Торгівля роздрібна / Retail
5 років 3 місяці
02.2014 - 05.2019
Made changes in Management:
established Board of Directors,
introduced Regular Management, planning and budgeting processes,
introduced based-on-KPI motivation
Made changes in Retail:
improved Inventory Management (-50% stock rests),
established Marketing department and Marketing Activities Analytics
Made changes in IT:
implemented SLA/Service Level Agreement for IT Services,
developed DRP/Disaster Recovery Plan for Server Farm,
developed and introduced Incident and Case Management, Service Desk, Change Management based-on-ITIL/IT Infrastructure Library,
migrated Retail from in-house developed to standard customized ERP,
introduced Software for Project Management
CIO, COO
Bertelsmann AG, Germany, “Family Leisure Club” Book Club, Ukraine
Інше
13 років 2 місяці
07.2000 - 09.2013
Managed IT:
Software Development, Business Intelligence/Reporting, Database Administration, Database Optimisation, Help Desk, Service Centre, IT Security. 800 PCs+servers in the Office, Distribution Centre and remote branches. IT team up to 32 specialists
Selected and trained managers of the IT department
Developed and implemented IT policies, processes and operational guidelines
Managed Customer Contact Centre, Logistics- Supply Chain, Warehouse, Distribution, Transportation; Production; Labour Protect, Security, Chief Engineer, HR. 8 managers, 700 employees
Developed and implemented Clients Relationship Management (Contact Centre, Call Centre, SMS Centre, Correspondence, Payments. From zero to 2 million active clients, total number of clients 8 million. Processes, soft- and hardware, team)
Established Analytical Centre for the needs of the whole company
Created processes, technologies, daily routines for Distribution Centre (Warehouse, Production, Delivery. Daily volume: 120 thousand books of 4-5 thousand titles for 30 thousand individual parcels and 30 shops)
Completed the BigData project based on Sybase IQ Server. +25% sales in shops, Internet site and by calls
Head of Customer Service, Head of IT Department
European School for Correspondence Courses, the Netherlands, Ukrainian branch, Ukraine
Інше
6 років 9 місяців
09.1993 - 06.2000
Created and managed Customer Service and IT departments
Developed and implemented CRM system (from 10 thousand to 1,6 million clients with up to 250 thousand active buy-monthly clients)
Analyzed customers’ activity/behavior and forecasted their future activity
Planned demand of all goods and materials based on forecasted clients’ activity
Forecasted demand of the staff
Ключова інформація
Data analysis;
data management;
data visualization and interpretation;
statistical analysis;
programming knowledge;
technical notion;
advanced vision and attention to detail;
problem-solving;
critical thinking and creativity;
communication skills;
organization and time-management;
business acumen;
specific knowledge of fitness, e-commerce, fashion retail, book club, education by correspondence industries.
Excel, Sheets, Google Data Studio, Amazon QuickSight, Tableau, SQL, Google BigQuery, R, MS Office
Навчався в 1 закладі
Kharkiv State Aerospace University, Ukraine
Aircraft Control Systems
Харків, 1993
Володіє мовами
Англійська
вище середнього
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Німецька
базовий
Російська
рідна
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Українська
рідна
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Курси, тренінги, сертифікати
Google Data Analytics Certificate by Coursera
Questioning · Spreadsheets · Decision-Making · Problem Solving · Data Analysis
Data Integrity · Sample Size Determination · Data Cleansing
Data Preparation · Google BigQuery
Spreadsheet · SQL · Data Calculations
Data Visualization · Tableau · RStudio
R Programming · RStudio · R Markdown
Microsoft Certified Professional
Completed the requirements to be recognised as a Microsoft Certified Professional
Dmytro
Dmytro
Data analyst
Львів
Готовий переїхати: Київ, Одеса, Дніпро, Вінниця, Запоріжжя, Харків
повна зайнятість
Характер роботи: віддалена робота
Оновлено 3 місяці тому