Summary
- 7 years of experience in international transport logistics
- 2 years in Customer Support sphere, willing to go on in this direction, but I will consider other options too.
Experience
Нет опыта работы
Senior Customer Support Manager
Nov 2014 - present time (9 years 6 months)
Oxford Biolabs
Pharmaceutics
- Handling customers’ requests via email, phone, chat in English
- Processing orders and payments over the phone
- Processing refunds
- Replying to all types of inquiries (general, technical, billing, scientific)
- Indentifying bugs/problems on the website and reporting to IT team
- Supervising small team
- Interviewing candidates for customer service agent position
- Preparing training materials for newcomers
- Training newcomers
- Participating in marketing projects
- Responding to customers’ inquiries on company’s facebook page
- Reporting weekly
- Administrating Zendesk, Zopim platform profile of the company
- Collecting, analyzing, categorizing customers’ complaints and feedback and addressing them to department responsible
Teacher of English (upper-intermediate level)
Mar 2014 - Feb 2015 (1 year)
JIT language school
Education
4 classes a week for adults
Administator
Dec 2013 - Dec 2014 (1 year 1 months)
Hostel del Pozitiff
Hotels / Restaurants / Entertainment
- Managing bookings
- Checking in/out the guests
- Making sure the rooms are ready for checking in
- Taking/making calls
Logistics manager
Apr 2007 - Nov 2013 (6 years 8 months)
PE "AR-Trans"
Transport and Logistics
Education
College of Education Lviv Ivan Franko University(Lviv)
End date
2006
English Language and Literature
Language skills
English- fluent
I can be interviewed in this language
Polish- intermediate
Russian- fluent
I can be interviewed in this language
Ukrainian- native