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Резюме Customer Support Manager or relevant в Львове - Вікторія, 33 years | Rabota.ua

Вікторія

employed, but open for opportunities

Customer Support Manager or relevant

Lviv 33 years 8 000 грн.  

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Summary

  •  7 years of experience in international transport logistics
  • 2 years in Customer Support sphere, willing to go on in this direction, but I will consider other options too.

Experience

Senior Customer Support Manager
Nov 2014 - present time (4 years 2 month)

Oxford Biolabs
Pharmaceutics

- Handling customers’ requests via email, phone, chat in English - Processing orders and payments over the phone - Processing refunds - Replying to all types of inquiries (general, technical, billing, scientific) - Indentifying bugs/problems on the website and reporting to IT team - Supervising small team - Interviewing candidates for customer service agent position - Preparing training materials for newcomers - Training newcomers - Participating in marketing projects - Responding to customers’ inquiries on company’s facebook page - Reporting weekly - Administrating Zendesk, Zopim platform profile of the company - Collecting, analyzing, categorizing customers’ complaints and feedback and addressing them to department responsible

Teacher of English (upper-intermediate level)
Mar 2014 - Feb 2015 (1 year)

JIT language school
Education

4 classes a week for adults


Administator
Dec 2013 - Dec 2014 (1 year 1 months)

Hostel del Pozitiff
Hotels / Restaurants / Entertainment

- Managing bookings

- Checking in/out the guests

- Making sure the rooms are ready for checking in

- Taking/making calls



Logistics manager
Apr 2007 - Nov 2013 (6 years 8 months)

PE "AR-Trans"
Transport and Logistics

Education

College of Education Lviv Ivan Franko University(Lviv)
End date 2006

English Language and Literature

Language skills

English- fluent
I can be interviewed in this language

Polish- intermediate

Russian- fluent
I can be interviewed in this language

Ukrainian- native

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