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An iGaming project which works for foreign markets is looking for highly motivated Head of Customer Support.
Key responsibilities:
Leading Customer support team;
Manage all aspects of customer support delivery, including daily operations, scheduling, meetings, addressing customer feedback, creating and refining support processes;
Communication with players via live chat, telephone and e-mail in order to create a trustworthy and friendly atmosphere for the clients;
Making sure clients get the best experience using our brands 24/7;
Quick, polite and accurate answering-back to customer requests and enquiries;
Provision of players with information on all promotions they are eligible for, new games, rules amendments, etc;
Assisting players with any technical issues they might have with help of technical specialists if needed;
Close cooperation with product team, suggesting special service improvements for players, based on feedback from clients.
Requirements:
2+ year experience in Customer Support Service in iGaming is a must;
Experience with Soft Swiss platform is a big plus;
Perfect spoken and written English;
Self-motivation, reliability and ability to work independently;
Focus on customer needs and good customer service skills;
Ability to multi-task
High communicative abilities and patience.
What you get:
- Working in a friendly team, favorable for professional growth.
- Opportunity of career development.
- Competitive salary and additional benefits.