iDeals Solutions has been creating the best client's experience in using virtual rooms for data storage and exchange. We were able to make a competitive product and build a leading business in our niche. We have decided to make a product of our dreams that will leave competitors far behind. More than 2000 clients, among which there are LG, Toyota, PWC, HP, EY, Deloitte, Barclays, Rothschild, inspire us each day to become better. Transparency, teamwork, effective communication, critical thinking and focusing on exceeding the expectations are our major company values. Every day they help us to satisfy and anticipate our clients' needs and deliver the best client experience.
We open a new position of Customer Service Quality Assurance Lead at our Kyiv office, and we are looking for a person who will build Quality Assurance Department, review and improve the KPI systems for the customer-facing services and bring the client experience to a new level of quality.
You will be responsible for:
What we offer:
Planning based on OKRs for the team and personal goals;
Work in a strong team with the possibility of professional development;
Compensation for professional learning (courses, conferences, master classes), attending various seminars / trainings, learning within the company;
Library for employees - BookBox and electronic library.
Flexible working hours, possibility to work remotely;
Modern, stylish office, 10 minutes walk from metro Shuliavska (Kyiv);
Free healthy lunches, coffee, tea, juices, fruits, and snacks;
Sports corner, PlayStation, table tennis, stretching and TRX with a coach;
Massage in the office.
Unlimited paid vacation (upon manager's confirmation);
iDeals wellness package (medical insurance, sports and other health-related expenses);
Sport events, holiday celebrations (New Year, Easter, Halloween, etc.) and team building activities.