Customer Service Manager

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities:

• Manage a team of support agents (2-4 agents)
• Taking ownership of customers issues and following problems through to resolution
• Improving customer service experience, create engaged customers and facilitate organic growth
• Setting a clear mission and deploying strategies focused towards that mission
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities
• Interfacing with the accounts receivable, credit/collections and client purchasing departments
• Develop service procedures, policies and standards

Requirements:

• Proven working experience as a Customer Service Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Super responsible
• Proficiency in English  (German, Swedish, and Danish- big advance!)
• Working knowledge of customer service software, databases and tools
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Experience in computer/internet world environment

We offer:

• Working in a successfully dynamic international company
• Competitive salary
• Paid sick lists and vacations
• Medical insurance
• English courses
• Flexible work schedule
• Work with a professional team
• Friendly atmosphere
• Corporate events
• Cozy office in the city center