Junior/Middle Technical Writer (ID 66494)

WE ARE

SoftServe is a leading technology solutions company specializing in software product and application development and services. Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains e.g. health care, retail, enterprise, automotive, education, etc. We measure our success by our clients’ success.

Our company is looking for a smart technical communicator (if you are a technical writer, it is also an excellent fit) who will be working in cross-functional teams or be involved in SoftServe own projects.

YOU ARE

Our perfect candidate has a grip on understanding the business aspect of client’s products and delivering all kinds of user assistance. You are to communicate with system-oriented developers and business-oriented stakeholders effectively, drive full-dress investigation before getting down to presenting your findings to the audience, and organize various types of information into self-contained pieces.

Meeting the following required experience

• 1-2 years of working experience as a Technical Communicator, Technical Writer, or Information Developer
• A concept of plain English guidelines and international writing standards (Microsoft, Apple, etc.)
• Excellent written and spoken communication skills
• Fluent level of English (Upper-Intermediate)
• Online learning models
• Estimation, aligning, and managing own tasks
• Microsoft Office (Word, PowerPoint, and Excel)
• Authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence, or Zendesk
• Working in screen-capturing and video development tools
• Knowledge of HTML, CSS, and XML
• Background of Agile (Scrum) methodology
• Attention to details, striving to immerse in technical peculiarities
• Flexibility and responsibility
• Ability to work in a team and individually

YOU WANT TO WORK WITH

Your duties and responsibilities will enable you to

• Dive deep into the business aspect of products that you document
• Identify project and documentation requirements to produce corresponding user assistance
• Conform to the TechComm project requirements, follow style recommendations and guidelines
• Create templates for online or printed documentation
• Create and update both end-user and developer documentation
• Develop complex technical illustrations (diagrams, workflows, and similar)
• Arrange product documentation a way to ensure usability and convenient navigation
• Develop complex simulation or simple interactive videos
• Wrest information from SMEs and ensure that they provide technical review of your content
• Perform editorial review of the documentation created by another TC
• Cooperate with client to elicit requirements, validate and approve your work at main stages of documentation development life cycle
• Develop API guides, maintain available API portals
• Use source control and API execution tools
• Create and style presentations, develop templates for them

TOGETHER WE WILL

• Collaborate closely to advocate user’s needs in documentation
• Work on dynamic projects and still at the very stable place of work
• Grow technically and contribute to a worthy product
• Get access to experienced specialists willing to share their knowledge
• Have access to strong educational and mentorship programs
• Grow professionally and learn from each other
• Care about your individual initiatives, just come and share your ideas!
• Enjoy flexible working hours in a friendly environment
• Have many other advantages such as team buildings, attractive salary, package of benefits, language classes, and so much more