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13.04.2021

Junior Technical Communicator (Lviv, remote), ID 62652

SoftServe
IT
  • Регион:Львов

WE ARE

We are working with an American Software company which offers an industry-leading portfolio of finance, operations and accounting solutions that empower customers to streamline operations that drive growth and profitability across the Oil & Energy value chain. Designed for business digital transformation, provided solutions combines 20+ years of expertise and user feedbacks, use cloud technology achieve workplace efficiencies and avoid interruption via faster deployment and easier ongoing support, follows well-known engineering best practices and standards together with modern technologies and frameworks to meet growing expectations and demands. Our client has been providing user-friendly, intuitive oil and gas accounting software that accelerates answers to critical questions impacting daily productivity and overall success. More than 500 oil and gas companies rely on that product for its software solutions and expert support.

Our perfect candidate has a grip on understanding the business aspect of client’s products and delivering all kinds of user assistance. You are to communicate with system-oriented developers and business-oriented stakeholders effectively, drive full-dress investigation before getting down to presenting your findings to the audience, and organize various types of information into self-contained pieces.

YOU ARE

A professional having the below-mentioned skills

  • Advanced or proficient level of English
  • Excellent written and spoken communication skills
  • Knowledge of plain English guidelines and international writing standards (Microsoft, Apple, etc.)
  • Experience with Microsoft Office (Word, PowerPoint, and Excel)
  • A concept of Microsoft Style Guide
  • At least a theoretical technical background
  • Experience with authoring tools like Adobe Technical Communication Suite, Madcap Flare, Confluence, or Zendesk
  • Background working in screen-capturing and video development tools
  • Attention to details, striving to immerse in technical peculiarities

YOU WANT TO WORK WITH

  • Managing the content within the internal services, verifying hyperlinks, ensuring the content is clear and provided in the most optimal way for the end-user
  • Evaluating and deciding what information is critical for the user (what information is primary and what is secondary)
  • Communication with subject matter experts to ensure that their information is accurate
  • Producing User Manuals, Quick Reference Guides, Software Installation Manuals and Productions Releases
  • Creating video User Guides
  • Developing templates for User Manuals
  • Facilitation in creating corporate Knowledge Base related to Service Catalog
  • Creating technical documentation for mobile applications or help documentation built within mobile or web applications
  • Performing a regular review and actualizing the service documentation

TOGETHER WE WILL

  • Collaborate closely to advocate user’s needs in documentation
  • Work on dynamic projects and at a stable place of work
  • Grow technically and contribute to a worthy product
  • Enjoy access to experienced specialists willing to share their knowledge
  • Have access to strong educational and mentorship programs
  • Grow professionally and learn from each other
  • Care about individual initiatives, just come and share your ideas!
  • Enjoy flexible working hours in a friendly environment
  • Have many other advantages such as team buildings, attractive salary, package of benefits, language classes, and so much more