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21.01.2021

HelpDesk Specialist (ID 59641)

SoftServe
IT
  • Регион:Львов

WE ARE

People who create bold things, make the difference, have fun, love technology and have everything they need to pursue their passion to create innovation. We are looking for an IT HelpDesk Engineer who will be engaged in managing IT-related activities connected with registering and tracking tickets from employees in ITSM system, granting/revoking access to IT resources, operating Company hotline calls, providing basic information about IT services.

YOU ARE

  • Experienced in Help Desk systems (preferable)
  • Having background working in CallCenter (preferable)
  • Familiar with  MS Windows 10, and MS Office
  • Able to get things done and possessing troubleshooting skills
  • The one who can work using checklists
  • Showing team player and client-oriented attitude
  • Demonstrating Intermediate and above English level 

YOU WANT TO WORK WITH

  • Managing IT-related activities connected with the process, registering and delegating tickets to appropriate Service owner, tracking their correct completion till closure, indicating possible problems and risks and raising them to appropriate stakeholder
  • Operating Company Hotline calls to provide basic information about IT services, processes, status of tickets, general IT-related advisory
  • Managing specific Access management procedure related to granting/revoking access to IT resources
  • Managing objects in Active Directory (creating/releasing user account in AD, creating mail group, changing memberships in mail group)
  • Notifying the team, IT department, and the company about services failure
  • Procedure fault analysis and troubleshooting, detecting the roots of problems and making decisions for resolving them. Cooperating with other directions if required to accomplish tickets effectively and efficiently
  • Keeping team documentation (procedures, handbooks) organized and up-to-date

TOGETHER WE WILL

  • Support your technical and personal growth – we have a dedicated career plan for all roles in our company
  • Take part in internal and external events where you can build and promote your personal brand
  • Give you access to experienced specialists  willing to share their knowledge
  • Show you our casual atmosphere – no dress code
  • Care about your individual initiatives – we are open for them, just come and share your ideas
  • Make you familiar with our structured career path and development opportunities
  • Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes, etc.