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Talent Success Lead

IT - разработка ПО
  • Регион:Львов


SoftServe is a leading technology solutions company specializing in software product and application development and services. Our mission is to be a valuable partner for our clients who represent different domains. We measure our success by our clients' success.

Feedbacks from the current TSLs:

'It's like mountain climbing. Is it hard? Yes. Does it take a lot of your time? Yes. But at the end of the day, you get feeling that you are on the top :) It gives you kind of freedom feeling when you make a decision which should be the smart balance between business needs and people's pleasure,' Olia

'That feeling when you're the part of Big Company :) Being a TSL means communication with people of different ranks and positions - starting from interns to company management. You understand all the processes and company mood, you feel the SoftServe spirit. The feeling when employees find their place in a new team at the project of their dream compensates all your efforts,' Ira



  • A candidate with a Bachelor's degree or higher
  • Having 2 years of experience with facilitation, coordination, scheduling, and managing of internal and external resources or similar role
  • Understanding the IT outsourcing industry well
  • Demonstrating a high level of analytical and problem-solving skills in managing complex deployments
  • Superior in organizational skills, unflagging attention to detail and demonstrated a commitment to the accuracy and completeness of the information
  • Able to independently manage priorities and resources in a high volume, client-driven environment
  • Highly service-oriented and responsive
  • Having excellent written and verbal communication skills and well-developed interpersonal skills
  • Application of Microsoft Office suite, in particular, Excel, Word, and Outlook
  • Having Intermediate+ English level


You as Talent Success Lead will be responsible for leading the process of resource tracking all through the location. This is a hands-on role that includes interacting with employees, project managers, and all the company leadership team.

The Talent Success Lead (TSL) also manages tools, data, and reporting pertaining to resource management of the company staff, including capability, availability and utilization data. This role also works hand in hand with Recruiting in screening prospective resources into each practice.



  • Managing Release to Reserve process, making decisions on the acceptance
  • Assuring load, managing tasks assignment for employees in reserve, making dismissal decisions
  • Managing the retraining process and internal projects
  • Managing reserve cost effectiveness
  • Consulting and supporting company management to ensure the best quality of collaboration with stuffing
  • Keeping stakeholders updated regarding staffing capabilities in location
  • Participating in staffing strategy development for specific projects and positions in their location
  • Analyzing reserve quality and amount of available specialists, timely open reserve vacancies for the external search for skills which cannot be gained internally, make the decision on hirings
  • Recommendations for employees available in reserve for open vacancies by providing extensive information about a candidate, timely react to staffing needs, changes
  • Managing potential apprentice needs and track apprenticeship vacancies
  • Taking care of employees retention processes in location. Promoting existing processes (rotation, retraining) and create new ones
  • Managing salaries
  • Investigating, creating and applying best practices for staffing speed up on location/in the Company
  • Driving initiatives in the Company to improve staffing and resourcing processes



Align the right people to the right projects at the right time! Join us and you'll get the best rock team who don't regret their time, passion and efforts to make business effective and people happy at the same time.