Internal Communications Lead

 Job Purpose:  

SoftServe isn't just about technology-it's about open-minded people who love technology and have everything they need to pursue their passion to create innovation. We are about people who create bold things, who make the difference, who have fun and who love their work. 

We are seeking a seasoned professional to join our growing HR Marketing team responsible for managing internal communications team as well as external content channels. 

As an Internal Communications Lead, you will be responsible for designing Internal Communications and managing content to achieve our business goals. 

You will be designing internal tools and channels for Internal communications; communications strategy and guide for SoftServe. Your duties will also include building communication campaigns to raise brand awareness and monitoring web traffic and metrics to identify best practices. From company news and articles to social media posts, video and infographics - your work will take many forms and topics. You will collaborate with other teams and company experts to develop internal promo campaigns, reports, communication materials for our opinion leaders and community. You will manage a team of solid experts in copywriting, SMM, internal and external communicational tools and platforms. 

Duties and Responsibilities:  

• Develop Internal Communications strategy aligned with short-term and long-term company and team targets
• Manage team performance, load, compensation, and motivation; Manage the schedules and deadlines for the content creative team
• Collaborate with design and production teams to create great stories, style, and layout
• Edit, proofread and improve copywriters' materials
• Handle the internal communication response to crisis situations which affects organizational perception and reputation
• Guide work through the review and approval process with internal stakeholders
• Develop the editorial calendar and create catchy content to engage and grow our internal and external community
• Manage content distribution to online channels and social media platforms
• Use content management systems to analyze email, SMM traffic, and users engagement metrics
• Ensure compliance with the law (e.g. copyright and data protection)
• Ensure compliance with Info Security (internal communication flow)
• Stay up-to-date with trends in the field and generate new ideas to draw the audience's attention

Requirements:  

(Please note that all the requirements are absolutes unless listed as desirable) 

Education: 

• Master degree in Marketing, Journalism, PR, English Philology or related field

Experience:  

• Proven work experience as a Communications manager
• 5+ years experience in the internal communications field, PR, media relations, marketing, SMM
• IT industry related experience 1+ years is a plus
• Experience in Global companies and Multilanguage environment (English is a prior) 

Specialized knowledge: 

• English language level - Fluent
• Understanding of email and SMM metrics and tools
• Proficient in Microsoft Office
• Adobe programs usage is a plus

Skills & abilities: 

• Excellent written, communication and presentation skills
• Excellent organizational and planning skills and the ability to handle lots of details
• Ability to build strong working relationships with team members and partners
• People management and leadership skills, excellent executive presence and experience working cross-boundary with senior leaders
• Strong editing and proofreading skills
• Creative and think-outside-the-box mindset
• Result oriented
• Excellent time management skills
• Analytical skills
• Ability to adhere and meet deadlines
• Attention to details and accuracy
• Strong management skills

Benefits:           

• Proficient team, so you'll be not the one on the battlefield
• Tons of content sources - more than 7000 employees globally from different directions, locations with lots of awesome stories
• The biggest global IT company with Ukrainian roots with a unique corporate culture that combines professional business approach and highest standards of doing business with a strong focus on people development and building trustful relationships
• Sustainable and socially responsible company with significant growth and best HR-practices
• One of the most desired Employers in the IT industry and among Ukrainian companies in general