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28.11.2018

BS Technical Support Specialist

SoftServe
IT - разработка ПО
  • Регион:Львов

About Company:

SoftServe Business Systems - is SoftServe's subdivision for FMCG companies in Ukraine and abroad. We present software solutions in the field of automatization of mobile sales, business analysis, IT consulting and ASP-center for the largest manufacturers and trading companies such as MARS, UNILEVER, NESTLE, KRAFT FOODS, CAMPINA, and others. As the market leader in mobile sales automation, SoftServe Business Systems develops innovative areas, including SmartShelf, Business Processes Gamification, Root Optimization and others.

We are looking for a BS Technical Support Specialist who will join our friendly and dynamic team and will share our Company values such as mutual responsibility, humanity, mastery, ideas, improvement and will become a reliable partner for our team.

Requirements:

  • Previous experience in technical support (CRM or ERP systems)
  • Bachelor's degree or higher
  • Fluent Ukrainian and Russian, elementary level of English
  • Active skills using SQL-scripts
  • Experience in staff training
  • Excellent verbal and written communication skills
  • Stress-resistance, and ability to handle a large amount of requests
  • Strong problem solving and research skills
  • Advanced troubleshooting and multi-tasking skills
  • Ability to work in the team

Responsibilities:

  • Solving typical user incidents through remote access (system crashes, data synchronization/import/export issues)
  • Installation and configuration of Desktop / Mobile versions of the system in the client environment
  • Consulting clients on installation and system functionality
  • Escalation of requests to responsible parties
  • Monitoring the status and progress toward resolution of all open incidents
  • Participation in the internal and external projects

As a Plus:

  • Working knowledge of the software development process
  • Knowledge of FMCG market
  • Strong presentation skills