Customer Service Manager

Aspect Translation Company is a global provider of translation and localization services, established in 2011. We specialize in translations from English, German, French to Eastern European languages using the most advanced CAT Tools on the market.

We are looking for Customer Service Manager to provide excellent customer service to new and existing customers.

Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth;
• Take ownership of customers issues and follow problems through to resolution;
• Set a clear mission and deploy strategies focused towards that mission;
• Adhere to and manage the approved budget;
• Maintain an orderly workflow according to priorities.

Your daily tasks and duties will include:

• Helping to build good customer relations;
• Handling complaints and queries (from customers and staff);
• Arranging promotional events;
• Training and development.

When you join our team, we will provide you:

• Career and professional development;
• Promotion of your ideas;
• Mentor will provide you with support throughout the probation period;
• Competitive salary and social benefits;
• Friendly team and team-building events;
• Convenient office location (5 m. from 23 avgusta metro station);

Schedule: 

• Monday to Friday, 09.00-18.00.

You really enjoy working with people, want to use and improve your english, cannot imagine you work without interesting tasks and planning, so this job is for you!