Lead HelpDesk

About us:

Viseven Group is an international IT company specializing in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 30 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc. The rapidly expanding team includes more than 500 highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr and Vynnytsia (Ukraine), Tallinn (Estonia), Saint John (Canada), and Bridgewater, NJ (USA).

Required Skills:

• In-depth knowledge of Windows, Linux, MAC OS
• Office 365 administration (creation of accounts, cleaning of a mailbox. setting up policies)
• Experience with different Software products: ability to find alternatives, set up and update different software for any popular OS.
• Experience with DNS, NAT, DCHP, VLAN, VPN, TCP/IP). Understanding of model OSI
• Broad knowledge of network protocols (RDP, VNC, SSH)
• Experience with office peripherals, ability to set up office equipment and network printers.
• Excellent knowledge of PC and laptop components, ability to identify a failed one, selection and replacement. Knowing the compatibility of PC components
• Experience with administration and integration of Office365, Azure AD, Windows Server AD
• Experience of creating documentation
• Excellent interpersonal skills with the ability to identify the customer's technical ability and communicate with them in an appropriate technical or non-technical language
• Demonstrated ability to solve sophisticated business problems with technology
• Ability to manage a team

Nice to have:

• Knowledge of setting up and support of monitoring systems (Zabbix, Grafana)
• Knowledge of setting up and implementation of orcestration and automatization (Ansible)
• Knowledge of script languages
• Basic knowledge of bash scripting

Key responsibilities:

• Manage day-to-day operations, troubleshoot problems, provide maintenance and capacity planning, provision resources.
• Supervise Helpdesk Specialists including hiring, training and evaluating performance
• Serve as a technical expert in the area, deals with the most complex tasks.

What we provide:

We understand that our employees are essential to making our goals a reality, so we empower them to share their vision. We reward this kind of passion with a highly competitive salary and exceptional benefits:

• Passionate experienced team and enjoyable working environment
• Professional and career growth
• Paid time off 18 business days per year
• Compensated lunch and free tea/coffee, fruits, and snacks
• Healthcare Insurance - including dentist and gym
• Accounting assistance
• Regular corporate events and team-buildings
• English learning courses
• Opportunities to participate in professional forums and conferences
• Paid time off 3 business days in case of marriage or childbirth