IT Customer Support Expert (fluent German)

 BDO Centers is a Representative office of BDO Germany, part of the BDO Group headquartered in Brussels, Belgium:

• 80,000 people employed
• $9 billion revenue generates
• 160 countries present

We are looking for amazing young talents, that want to be part of an internationally well know organization with an excellent reputation and a legacy of 100 years in the business.

At present we develop a new project -User Help Desk for our BDO Global Clients.

Thus, we invite IT Help Desk Specialist to join our Team! FLUENT GERMAN IS MUST!

JOB DESCRIPTION

General Purpose:

Provide the 1-level user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Main Job Duties and Responsibilities

• 1st level support for hardware (notebooks, stand computers, mobile devices, printers),
• 1st level support for standard software, in-house developments, company-specific test software
• Comprehensive support in the area of MS Office products
• Entry, processing, maintenance & documentation of all inquiries via telephone / email / portal
• Administration and support for e-mail encryption Zertificon
• Configuration and operating support of mobile devices iPhone / iPad via the MDM system MobileIron
• Support of system administration in user administration
• Management and support of a cloud solution based on owncloud
• Forwarding of non-solvable faults to downstream support groups or service providers
• Maintenance of a knowledge base on incidents based on the ISMS system «Cherwell»

Education, Qualifications and Experience

• A broad background of knowledge and you have gained initial experience (2 years or more) in the UHD / User Helpdesk and want to continue this
• Very high service orientation and strong communication skills in dealing with demanding, highly qualified users active on the market

o Microsoft Office products (especially advanced special topics such as pivoting, macro development / partly VBA, …),

o Microsoft Windows 7, 10 operating system

o Configuration and installation of Windows clients

o User administration and administration Active Directory

o Monitoring and compliance with SLAs

• Very good conceptual, solution-oriented and analytical thinking as well as independent, structured and careful working methods
• Experience or knowledge of Microsoft Azure is an advantage
• Experience or knowledge of the «Cherwell» ticket system is an advantage
• Very good German in speaking / good in writing is of great advantage — with existing basic knowledge we will help you on- and off-the-job to perfect it. Your customers usually speak German.
• German C1 is must

Key Skills and Competencies

• oral and written communication skills
• Good IT background
• Fluent German, English B2
• customer service orientation
• problem analysis
• problem-solving
• adaptability
• team interaction
• planning and organizing
• attention to detail
• stress tolerance

WHY WORKING WITH US IS AN ADVANTAGE:

• In your Kiev office, we offer you a modern workplace in a central location and a team-oriented working atmosphere in an aspiring company that is committed to providing a wide range of services.
• Even you will be Kyiv based, you will enjoy risk independency from Ukrainian economic or political situation as your salary will be paid in Euro from Germany directly,
• We pay above average salaries (Kyiv average for top academic staff),
• We support you with additional healthcare insurance,
• German culture in terms of results-driven and consulting skills,
• Extended vacation scheme applicable, German bank-holidays scheme,
• German language courses offered to the team
• Business Trips from time to time to Europe possible

Don’t hesitate — send us your CV right now!