Intern Support Engineer

Project Description:

It is a project to develop and support LuxTalent system which helps automate learning and personnel administration processes. The system is based on based on Cornerstone OnDemand products, it is a cloud solution.

The support team of the project is responsible for user support of these information systems. There are about 13000 employees in Luxoft spread over different locations in Switzerland, UK, Germany, Russia, Ukraine, Poland, Romania, Great Britain, USA, etc.

All of the Luxoft employees are our users. We perform user support (advising, permission control, help with settings configuration) and technical maintenance. We use ServiceDesk system to handle user tickets for support.

Responsibilities:

• Support of corporate application users, deep understanding of application functionality and related business processes;
• Configuring and automation company's business processes workflow in the system;
• Support of data integration processes with other corporate systems.

Must Skills:

• HTML, XML
• MSSQL, TSQL
• Excel - advanced level
• PC - advanced user
• Experience in support

Nice-to-Have Skills:

Background in programming and web development (C#, ASP.NET or Java)

Good communication skills

Analytical mind