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16.09.2019

Junior Java Support Engineer

Levi9
IT - разработка ПО
  • Регион:Киев
Английский (выше среднего)

Required skills

  • 1+ years of experience in a similar role or internship role
  • Bachelor's degree in Computer Science or related technical field, or equivalent practical experience
  • English language to a professional level, written and spoken

In order to succeed in this challenging and dynamic position with lots of growth potential, our ideal candidate will fit the following profile:

  • Understanding different Application Servers and a difference between those (ie. Tomcat, WebSphere, JBoss etc.).
  • Experience (or understanding) with (of) all major SQL databases.
  • Knowledge of web technologies like JavaScript, XML, CSS, XSLT, Java is a MUST.
  • Knowledge of Spring framework(core, web, security) is a MUST.
  • Problem-solving attitude
  • Client-orientation and eager to help

 

As a plus

  • - CI/CD
  • Web Security
  • Experience in support of Java applications is a plus.

 

9 reasons to join us:

  1. Frequent business trips to European countries;
  2. Ability to create added value for yourself - We have specially equipped Levi9 laboratories (with 3D printers and other high-tech features) when you can work on you own startups or test any other crazy ideas;
  3. Possibility to share knowledge on techtalks, meetups and conferences in different Levi locations and outside the company;
  4. Your health support via compensation of sport activities, vacation policy and private medical insurance;
  5. Financial and vacation support of your important life events (wedding, child birth etc.);
  6. Democratic banking policy - you can cooperate with us through any legal Ukrainian bank you choose;
  7. Work for industry leaders such as TomTom, Xerox, Swarco and others;
  8. "Save time" principles. We promote Automation testing and innovation technologies to save the most precious resource - your time.
  9. No micromanagement. We are free birds with clear understanding what the high performance is!

 

Responsibilities

As a Support Engineer, you are the face of Backbase for Backbase' customers and your main goal is to make their experience with our product as pleasant as you can.

The Support Team is a part of the Research & Development department involved in the entire software development lifecycle of Backbase's portal product suite including out-of-the-box portal solutions.

With your experience and skills, you will contribute to the quality of our software products, helping and advising customers with the questions and support requests they have regarding our products, ranging from simple license questions via telephone to complex on-site troubleshooting

The role covers 1st and 2nd line support, 3rd line support is implemented by a specialized team. The 3rd level support team is available for help. You will get training on working for 1st and 2nd line support.

You will work in a distributed team located in Amsterdam, Atlanta, and Kyiv. Trips to Amsterdam are required for initial training and later in the process with some regularity.

The position is a perfect place to develop the areas necessary for any senior professional:

Investigating, debugging, analyzing the performance

Ability to work with existing codebase and bug-fixing

Problem-solving skills and client-oriented approach

Proactivity and communication skills

 

Project description

Our Amsterdam-based client has developed and continues enhancing the world's leading digital banking solution that allows creating rich, interactive web portals and mobile applications. Our client's Banking as a Service platform comes with a complete set of integrated customer experience management functions, including integrated content management, intelligent forms-based dialogues, secure application integration, cross-device delivery, smart targeting, digital marketing tools, and integrated analytics.

If you are a client of a major European bank, chances are you've already used our client's platform. Now you have a great chance to contribute to its development and enhancement.