In order to succeed in this challenging and dynamic position with lots of growth potential, our ideal candidate will fit the following profile:
As a plus
9 reasons to join us:
As a Support Engineer, you are the face of Backbase for Backbase' customers and your main goal is to make their experience with our product as pleasant as you can.
The Support Team is a part of the Research & Development department involved in the entire software development lifecycle of Backbase's portal product suite including out-of-the-box portal solutions.
With your experience and skills, you will contribute to the quality of our software products, helping and advising customers with the questions and support requests they have regarding our products, ranging from simple license questions via telephone to complex on-site troubleshooting
The role covers 1st and 2nd line support, 3rd line support is implemented by a specialized team. The 3rd level support team is available for help. You will get training on working for 1st and 2nd line support.
You will work in a distributed team located in Amsterdam, Atlanta, and Kyiv. Trips to Amsterdam are required for initial training and later in the process with some regularity.
The position is a perfect place to develop the areas necessary for any senior professional:
Investigating, debugging, analyzing the performance
Ability to work with existing codebase and bug-fixing
Problem-solving skills and client-oriented approach
Proactivity and communication skills
Our Amsterdam-based client has developed and continues enhancing the world's leading digital banking solution that allows creating rich, interactive web portals and mobile applications. Our client's Banking as a Service platform comes with a complete set of integrated customer experience management functions, including integrated content management, intelligent forms-based dialogues, secure application integration, cross-device delivery, smart targeting, digital marketing tools, and integrated analytics.
If you are a client of a major European bank, chances are you've already used our client's platform. Now you have a great chance to contribute to its development and enhancement.