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Data analyst

20 000 ₴  
Pangea Translation Services Ukraine
3 года назад
16 февраля 2021
Киев

Pangea Translation Services is seeking skilled CRM analyst, who is looking to build the career within the translation industry and join our office in Kiev, Ukraine. Pangea Global is a Translation, Localization and Content service provider specializing in various industries including Online Trading, iGaming and e-Learning. Our team of over 540 native and professional linguists are all experts in their fields and are skilled and experienced in translating, localizing and composing industry-specific content.

What will you be responsible for?

CRM analyst manage and analyze the data that companies collect about customers. The data includes sales records, purchasing history, types of purchase, service history, product inquiries, complaints, exposure and response to marketing campaigns and channel preferences. They analyze data to spot trends or assess the response to different campaigns and use their analytical skills to find correlations between different types of data.

CRM analysts create reports for colleagues in sales, marketing and customer service, helping them to make more effective decisions. They make recommendations on relationship strategies for different categories of customer.

More specifically:

  • Creation of customized customer segmentation lists, to be used for email/direct mail campaigns as well as reports and analysis
  • Responsible for Database health and maintenance
  • Supporting team to ensure the business has a clear understanding of customer behavior
  • Work closely with the Sales Manager to ensure all customer communication is set up and tracked appropriately in the CRM tool
  • General administrative tasks and Sales team support

You can apply if you have: 

  • Fluency in English 
  • Proven working experience as a CRM Specialist
  • Proficient in using CRM (HubSpot, Salesforce etc.), Microsoft Excel, Word
  • High levels of accuracy and attention to details
  • Self-starter who can plan and execute own work and keep management abreast of progress appropriately
  • Ability to deliver to tight deadlines
  • Remain calm under pressure

Interested? Apply with your CV to Отправить резюме with “CRM Analyst” in the topic.

Elena

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