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Kyivstar / Киевстар
Телекоммуникации / Связь
Inbound Call Center Agent (Сommercial contact center "Kyivstar Business")
Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
- Answer incoming calls and assist customers with their enquiries
- Provide a high level of personalised customer service
- Informs clients by explaining procedures; answering questions; providing information.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Turkish//English/ native speaker (or with long experience of working/studying abroad)
- Proficient MS Office user
- Completed Higher education
- Experience in working in DTC services is a plus
- +1 year of working experience
- Experience in Call Center is a plus
- English is a plus
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Team work
- Stress tolerance
Education and Experience: