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24.04.2021

Customer Support Specialist

Blackstone System limited
IT
  • Регион:Львов
Английский (выше среднего)

Werush — product company that works in Digital marketing, we deal with creation, development and promotion of our products on Western markets. Our head office is located in Riga, and our development departments are located in Lviv and Kyiv.

We are looking for a full-time, motivated and confident  Customer Care Specialist  to join our amazing Customer Service Team. Our specialists are committed to provide exceptional customer support service to ensure customer loyalty and increase satisfaction.

What you will do:

  • Play a key role in the Customer Experience cycle;

  • Address Customers’ queries and requests via chat and email;

  • Prioritise tasks and manage a workflow;

  • Showcase a great knowledge of the product and constantly upgrade it;

  • Identify clients’ needs and concerns;

  • Manage your weekly schedule and coordinate it with the rest of your team.

What you will need:

  • Upper-Intermediate or Fluent spoken and written English;

  • Ability to work in the office environment;

  • Flexible and open-minded attitude;

  • Eagerness to take a 1 week training course;

  • Team player and career-driven mind-set.

What you will get:

  • Competitive and timely salary;

  • Free English lessons (with a native speaker);

  • Paid vacations, sick leave;

  • Regular team building events;

  • Comfortable office;

  • Friendly, ambitious and motivated team with a constant desire to grow and improve.

If you are interested in this offer, send your CV with salary expectations!