Grammarly empowers people to thrive and connect, whenever and wherever they communicate. More than 20 million people around the world use our AI-powered writing assistant every day. All of this begins with our team collaborating in a values-driven and learning-oriented environment.
To achieve our ambitious goals, we're looking for a Customer Support Representative (Billing) to join the Billing division of the Customer Support team and provide timely, empathetic help to customers. This role includes assistance in canceling, upgrading, and downgrading subscription plans, and processing refund requests. The Customer Support Representative (Billing) will be responsible for maintaining positive customer relations and satisfaction by providing service via email (helpdesk) and working with the rest of the Customer Support team remotely from Ukraine.
Our Customer Support team provides timely, empathetic help that keeps the customer's needs at the forefront of every interaction. This role includes assistance in billing-related issues and common product-related questions. We are looking for a highly motivated, self-disciplined, and goal-oriented individual able to work eight hours per day (or forty hours per week) remotely.
We're looking for someone who
We encourage you to apply
At Grammarly, we value our differences, and we encourage all-especially those whose identities are traditionally underrepresented in tech organizations-to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.