Technical Support Specialist

HORISEN is an international software company focused on developing modern cloud-based solutions for telecommunications and mobile marketing.

We strongly believe in the power of mobile messaging and our mission is to deliver this power to a wide range of companies through our always-surprising communication products. We focus on simplifying everyday lives of telecom providers and marketers worldwide, and are passionate about inventing and developing products which are always innovative, easy to use and efficient.

For our office, we are looking for a

« Technical Support Specialist »

The role of the Technical Support Specialist is to provide our customers with professional technical support via email, Skype and phone.

YOUR PROFILE

Requirements

• Excellent English skills - both written and verbal
• Knowledge of GSM 2G/3G/4G networks and SMS technology
• Knowledge of networking, mobile and telecom technologies
• Knowledge of SMPP, HTTP API, SS7
• Knowledge of Internet technologies
• Experience with Linux & Windows systems
• Must be self-motivated, reliable and highly organized
• Team player with a positive attitude and willingness to learn
• Logical thinker
• Good communication and customer care skills
• Willingness to work in shifts

Considered a plus

• Fluency in other foreign languages would be advantageous
• Experience with Bash scripting or any other programming languages (Python, Java, Go etc...)

WHAT YOU WILL FIND WITH US

We develop, market and sell our own products, which means that we are making our own decisions. This allows us to give our people freedom - freedom to innovate, creatively solve problems and implement bold resolutions. And we truly value our people - their ideas, commitment and needs. Together, we built an environment that is innovative, collaborative, flexible and supportive of work-life balance - an environment that encourages people to stay with us for years!

General benefits

• Work: very interesting work in a future-oriented industry
• Competence: fast decision-making processes and the opportunity to make a personal contribution
• Team: motivated and open-minded colleagues in a cooperative working environment
• Cooperation: professional and non-bureaucratic cooperation
• Workplace: First it would be remote job

Job-specific benefits

• Opportunity to explore and use modern tools and methodologies
  
• Opportunity to work in a dynamic team of very experienced developers
• Opportunity to work in an environment that values creativity and welcomes new ideas
• Opportunity to produce software for big telecommunication companies and operators and get unique experiences on the way
• Opportunity to improve or share your experience through communication with other seniors

ARE YOU THE RIGHT PERSON TO JOIN OUR TEAM?

Then please send us your complete application documents including:

• Details of availability and earliest possible starting date
• Your salary expectations