Technical Support Engineer (Intermediate English)

PortaOne's Technical Support Team is dedicated to providing world-class technical assistance to our customers, working with them as partners to ensure that software solutions are deployed, maintained and upgraded in an efficient manner.

Position:
The Technical Support Engineer position contributes to the company’s Customers success by helping *business customers* get the maximum benefit from our software products. Your responsibilities will be:

• Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs
• Troubleshooting technical issues by request from customer's tech team
• Monitoring of customers' hardware and software infrastructure and ensuring site reliability
• Performing software updates or/and migrations to the new hardware or in the cloud
• Constant self-development in technical skills to catch up with the latest trends in technology
• Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA's or customer expectations
• Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

You will rapidly gain vast knowledge of:

• a wide variety of software applications and other components across companies in telecommunication industry
• managing expectations of business customers and vise escalation to keep the situation under control

Don’t know how to deal with an issue yet? Don’t worry, we've got good internal documentation and a great team to help you climb up the learning curve!

Requirements:

• Сustomer-oriented approach
• Intermediate English (B1)
• Familiarity with Linux/UNIX command line tools/environment
• Intermediate knowledge of TCP/IP networking, network protocol and packet analysis
• Experience with MySQL or other SQL database
• Understanding of typical hardware server components

As a plus:

• Previous experience in technical support
• Technical background and IT education
• Scripting skills (bash, perl or python)
• Linux server performance troubleshooting

• Experience with web server software (like apache, nginx)

We offer:

• Professional development
  • Highly skilled colleagues who are ready to share knowledge
  • Professional trainings
  • English classes with the experienced teachers

• Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

• Official competitive salary

• Paid vacations, compensatory leaves and sick leaves
• Сozy and comfortable office with friendly environment:

  • Own canteen and free fresh lunches for all employees

  • Own gym 
• Team buildings and corporate events: https://www.youtube.com/watch?v=Xo2eA2lQK9U

About us:

PortaOne, a company founded by Ukrainians in 1997, is now a global software developer for modern telecommunications.
The PortaOne platform, PortaSwitch, is a fundamental part of the business infrastructure for more than 470 service providers and telecommunications companies in ~90 countries.
https://www.youtube.com/watch?v=bj0rdaBuhrU