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2 дня назад - 15.09.2021

Customer Support Executive, German & English speaking

Amadeus Ukraine

Адрес: Киев, Контрактовая площадь
Контакт: Дмитрий Конаныхин

Customer Support Executive with German

About Amadeus:

At Amadeus we’re powering better journeys through travel technology, creating the new and unexpected in the world of travel. And so can you!

We’re a global team of over 16,000 professionals of 149 nationalities, working across 190 countries. Join us to add your voice to our diverse mix for better discussions, decisions and outcomes for everyone.

Be innovative. Be impactful. Be Amadeus.

Summary of the role:

For our client Deutsche Bahn we are looking for candidates to deliver first level support to passengers and customers via remote tools (email, phone and others) in a professional and effective manner.

In this role you’ll:

· Deliver first level support for Deutsche Bahn system for passengers and customers over phone, e-mail and with the help of other remote tools

· Ensure on-call consulting to customers and partners

· Ensure high first contact resolution rate and fast problem-solving thanks to own experience, advanced skills and knowledge

· Ensure deep and comprehensive diagnosis and escalate issues with all relevant information and according to priority to further resolution groups by keeping the ownership, drive/coordinate, follow up, update incidents and report to customer until case is closed

· Accomplish CS KPIs, set and agreed for the department

About the ideal candidate:

· Higher education

· Fluent English and German

· Stress resistance

· Multi-functionality and ability to support different systems and solutions at the same time

· Ability to work independently and put proper priorities

· Commitment to customer satisfaction and delivery of the expected result within limited period of time

· Drive for excellence, fast learner, desire to deliver;

· Advanced PC-user

· Readiness to work in shifts (morning and evening)

· 1+ years’ experience in customer support role nice to have

What we can offer you:

· Financial stability

· Professional growth, training and development

· Competitive salary on the market, eligibility to a performance-based bonus scheme

· Inspiring and dynamic environment

· Healthcare insurance

· 28 vacation days

· Lunch allowance

·Currently: working from home with flexible working time within core business hours; Future: a well-balanced mix of work from home and collaborative work from our modern office downtown Kiev

Application process:

The application process takes no longer than a few minutes! Share with us your CV and apply. Once we’ve received your application and you’re a good fit for the role, one of our recruiters will get in touch with you to arrange a telephone interview.

Are you the one we’re looking for? Apply now!

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